Thank you for supporting Bobby Owenby's books, Haunted America projects, and digital products.

Because many products sold through this website are delivered digitally and may be accessed immediately after purchase, refund rules differ from those for traditional physical merchandise.

Digital Products

Digital products may include:

• Haunted America case files

• PDF downloads

• Observation logs

• Digital collections

• Templates

• Guides

• Downloadable resources

• Other electronically delivered products

Because digital products cannot realistically be returned once access has been provided, digital-product purchases are generally final once the download or access link has been delivered, except where a refund is required by applicable law.

Technical Problems

If you successfully purchased a digital product but:

• Did not receive the download

• Received a corrupted file

• Cannot open the supplied file

• Received the wrong product

• Experience another legitimate delivery problem

please contact:

Bobby@bobbyowenby.com

Include:

• Your name

• Email used for the purchase

• Order number, if available

• Product name

• Description of the problem

We will make reasonable efforts to replace the file or restore access.

If the problem cannot reasonably be resolved, a refund may be issued where appropriate.

Duplicate Purchases

If you accidentally purchase the same digital product more than once in the same transaction period, contact us.

Verified duplicate charges may be refunded.

Change-of-Mind Purchases

Refunds generally will not be provided solely because:

• You changed your mind

• You no longer want the digital product

• You purchased without reading the product description

• You expected different content when the product description accurately explained what was included

• You downloaded or accessed the product and later decided not to use it

This does not affect any consumer rights that cannot legally be waived.

Free Downloads

Free digital products have no monetary refund value.

If a free download is unavailable or defective, contact us and we will attempt to provide a replacement.

Books Purchased Through Amazon or Other Retailers

Books purchased through Amazon or another third-party retailer are subject to that retailer's own refund, return, cancellation, and customer-service policies.

Bobby Owenby cannot directly issue refunds for purchases processed entirely by an external retailer.

Physical Products

If physical products are added to the Bobby Owenby shop in the future, the return and refund conditions applicable to those products will be displayed on the website and may differ from this digital-product policy.

Personalized, autographed, made-to-order, or limited-edition merchandise may have additional restrictions, except where refunds or replacements are required by law.

Chargebacks

If you experience a purchase problem, please contact us before initiating a payment dispute or chargeback so we have an opportunity to resolve the issue.

Fraudulent chargebacks or misuse of the payment-dispute process may result in future purchases being declined.

Refund Processing

When a refund is approved, it will normally be returned through the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Consumer Rights

Nothing in this policy limits rights that customers may have under applicable consumer-protection laws.

Where local law provides rights that conflict with this policy, applicable law will control.

Contact

Questions about refunds or digital downloads may be sent to:

Bobby Owenby
Bobby@bobbyowenby.com
www.bobbyowenby.com